Founded in 1991, Concentra Solutions is a premier provider of third party quality assurance and sales verification services for contact centers.
With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.
Dan founded Concentra Solutions in 1991 to help organizations enhance their sales and productivity through thorough monitoring. Dan’s people first approach has been held in high regards due to his focus on helping clients maintain the integrity of their brands.
Americus, GA – November 9, 2021 – CannabisBPO, Concentra Solutions, Inc., and PharmaCentra, LLC announced that Beth Holt has been appointed Chief Operating Officer of the companies, effective immediately. Beth Holt joined Concentra Solutions as a consultant over a year ago and has made significant process improvements that benefitted both the organization and our clients. We…
By Marshall Ogen, Vice President of Business Strategy at Concentra Solutions, Inc. Think back to pre-COVID days when we regularly dined out. You’ve seen it many times but may have just glanced past it. I’m speaking about that sign in the window or on the wall of a restaurant that displays a 100 percent…
By Dan Berman, Founder and CEO of Concentra Solutions, Inc. “The farther back you can look, the farther forward you are likely to see.” – Winston Churchill COVID19 forced contact centers to do things differently, such as center-based vendors moving to a ‘Work from Home’ model. While developing our future plan, Concentra Solutions looked…
