INDUSTRY EXPERTS

With 27 years in business we have the ability to adapt quickly and solve almost any challenge.

COMPLIANCE DRIVEN

We’ll help you ensure that your company is compliant and adhering to all internal and governmental regulations.

CUSTOM SOLUTIONS

Custom tailored solutions to each clients individual needs to drive performance and operational improvements.

FLEXIBLE PRICING

Our custom approach allows us to develop a program that accomplishes your goals and stay in budget.

Welcome To Concentra Solutions

About Our Company

Founded in 1991, Concentra Solutions is a premier provider of third party quality assurance and sales verification services for contact centers.

With locations in both the United States and Canada, we partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.

MORE ABOUT OUR COMPANY

Multi-Dimensional

Being multi-dimensional allows us to expand our strategic focus and offer sound and solid insights from both top level and agent level perspectives.

Integrity

We have a high quality of standards that each member of our team rigorously follows which allows our clients to hold us in high regards.

Transparency

Our technology provides clients access to information that keeps them up to date with everything going on within their program.

Diversity

Our commitment to diversity has helped us create a strong company culture that encourages employees to be open-minded to learning.

Don't wait! Contact us today for a

NO OBLIGATION CONSULTATION

Featured Services

WHY WORK WITH US

Highly Qualified Agents

Agents are highly trained, internally evaluated, and assessed for improvement areas.

Compliance Driven

Stay compliant to all internal and governmental regulations.

Custom Reporting

Custom tailored reports focusing on program specific KPI’s

Performance Focused

We provide consistent performance evaluations and offer feedback for improvement.

Self Auditing

We internally audit our monitoring agents to ensure they are performing effectively.

5 REASONS TO CHOOSE US

Highly Qualified Agents – Our agents receive extensive training and are internally evaluated and assessed for improvement areas.
Compliance Driven – We place a large focus on helping you adhere to internal and governmental regulations.
Custom Reporting – Custom tailored reports focus on your program specific KPI’s giving you actionable data.
Performance Focused – We provide consistent performance evaluations and offer feedback for improvement.
Self Auditing – We internally audit of our monitoring agents to ensure they are performing effectively.

The Newsroom

How COVID19 Enabled Contact Centers to Right the Wrongs of Their Past, Leading to a Path of Improving Customer Experience

By Dan Berman, Founder and CEO of Concentra Solutions, Inc.   “The farther back you can look, the farther forward you are likely to see.” – Winston Churchill COVID19 forced contact centers to do things differently, such as center-based vendors moving to a ‘Work from Home’ model. While developing our future plan, Concentra Solutions looked…

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Why Reporting Is Not Analytics & How To Make The Transition

Why Reporting Is Not Analytics & How To Make The Transition By Carmit DiAndrea, Analytics Consultant   Reporting is not analytics.  Read that again.  It doesn’t matter how great tables and charts look, how fancy the graphs and visualizations are, or what credentials the dashboard designer has.  Reporting is (still) not analytics.  From a purely…

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