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Daily Archives: October 22, 2020

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Why Speech Analytics is not going to Replace your QA Team. Yet.

BlogBy Concentra SolutionsOctober 22, 2020

By Carmit DiAndrea, Analytics Consultant Speech Analytics is not the thing that should be keeping Quality Assurance & Monitoring professionals up at night. It shouldn’t even be among the top five things that keep them up at night. While Speech Analytics applications provide unprecedented access to previously untapped intelligence in calls, the way these technologies…

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