CannabisBPO, Concentra Solutions, and PharmaCentra Appoints Chief Operating Officer

Americus, GA – November 9, 2021 – CannabisBPO, Concentra Solutions, Inc., and PharmaCentra, LLC announced that Beth Holt has been appointed Chief Operating Officer of the companies, effective immediately. Beth Holt joined Concentra Solutions as a consultant over a year ago and has made significant process improvements that benefitted both the organization and our clients. We…

How COVID19 Enabled Contact Centers to Right the Wrongs of Their Past, Leading to a Path of Improving Customer Experience

By Dan Berman, Founder and CEO of Concentra Solutions, Inc.   “The farther back you can look, the farther forward you are likely to see.” – Winston Churchill COVID19 forced contact centers to do things differently, such as center-based vendors moving to a ‘Work from Home’ model. While developing our future plan, Concentra Solutions looked…