Founded in 1991, Concentra Solutions is a provider of 3rd party quality assurance and sales verification services for contact centers. We partner with internal and outsourced contact centers to provide insights and recommendations to drive performance and operational improvements.
Why Reporting Is Not Analytics & How To Make The Transition By Carmit DiAndrea, Analytics Consultant Reporting is not analytics. Read that again. It doesn’t matter how great tables and charts look, how fancy the graphs and visualizations are, or what credentials the dashboard designer has. Reporting is (still) not analytics. From a purely…
By Carmit DiAndrea, Analytics Consultant Speech Analytics is not the thing that should be keeping Quality Assurance & Monitoring professionals up at night. It shouldn’t even be among the top five things that keep them up at night. While Speech Analytics applications provide unprecedented access to previously untapped intelligence in calls, the way these technologies…
Concentra Solutions is proud to announce that Marvin Washington, retired Super Bowl-winning NFL player, cannabis executive, and serial entrepreneur joined our Community Town Hall in late September. Mr. Washington helped us continue our social justice theme by joining CEO, Dan Berman, for a conversation about cannabis, community, and the creation of social equity…
Board of Councilors Chosen to Further the Mission of The Carter Center AMERICUS, GA, July 12, 2019 – PharmaCentra, LLC, Concentra Solutions, Inc. and CannabisBPO are pleased to announce the appointment of their Chief Executive Officer and Founder, Daniel Berman, to The Carter Center’s Board of Councilors. This prestigious appointment comprises selected influential…
Nine Employees Graduated from SGTC and GSW Americus, Georgia — December 20, 2018 Concentra Solutions, Inc., and PharmaCentra, LLC extend congratulations to the Winter 2018 graduates of South Georgia Technical College (SGTC), Georgia Southwestern State University (GSW), and Georgia Southern University (GSU). Higher education in Sumter County is the shared goal of…
The Payment Card Industry Data Security Standard (PCI DSS) has not addressed the overwhelming potential for compliance and HIPPA violations in the age of personal communication devices. This incredible oversight demands that businesses create their own methods of maintaining PCI DSS compliance, or subsequently be fined penalties in a range from $5,000 to $100,000 per…