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Rachel Smith

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Recent Posts
  • CannabisBPO, Concentra Solutions, and PharmaCentra Appoints Chief Operating Officer
  • An Impactful “Old-School” Contact Center QA Strategy: A Review of the Managing-the-Average Technique
  • How COVID19 Enabled Contact Centers to Right the Wrongs of Their Past, Leading to a Path of Improving Customer Experience
  • Why Reporting Is Not Analytics & How To Make The Transition
  • Why Speech Analytics is not going to Replace your QA Team. Yet.
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