Live Monitoring

On the spot marking and scoring of your call center agents overall performance.

Trend Based Monitoring

Identify agent infraction trends to determine where to increase monitoring.

Risk Mitigation

Reduce risk impact severity and the overall probability of occurrence.

Agent Coaching

Observations are relayed back to agents with feedback on how to improve.

Vendor Management

Work in conjunction with vendors to offer suggestions for conversion improvement.

Data Analysis & Report Development

Strategic analyzation of data and custom report development.

Performance Assessment

Ensure agents are compliant and providing positive customer interactions.

Script Auditing & Development

Improve the effectiveness and efficiency of call center scripts.

Sales Verification

Monitoring of sales calls to ensure legitimate sales tactics were used.

Social Media Monitoring

Monitoring and scoring social media interactions and chats with customers.

Consulting Services

Strategic consulting to help mitigate risks and drive performance.

Customer Satisfaction Surveys

Customer satisfaction surveys to determine the quality of customer experiences.

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