By Carmit DiAndrea, Analytics Consultant Speech Analytics is not the thing that should be keeping Quality Assurance & Monitoring professionals up at night. It shouldn’t even be among the top five things that keep them up at night. While Speech Analytics applications provide unprecedented access to previously untapped intelligence in calls, the way these technologies…
The Payment Card Industry Data Security Standard (PCI DSS) has not addressed the overwhelming potential for compliance and HIPPA violations in the age of personal communication devices. This incredible oversight demands that businesses create their own methods of maintaining PCI DSS compliance, or subsequently be fined penalties in a range from $5,000 to $100,000 per…
AMERICUS — On March 23, Nana Grants, PharmaCentra and Concentra Solutions hosted the first meeting of the Sumter County Early Childhood Education Initiative Roundtable. The purpose of the roundtable was to discuss the issue of affordable, quality child care in Sumter County and how it affects economic mobility and economic development in the county. The…
PharmaCentra, LLC and Concentra Solutions, Inc., made a donation to the South Georgia Technical College Foundation recently to provide scholarship opportunities to its current employees enrolled at South Georgia Technical College (SGTC). PharmaCentra and Concentra Solutions’ CEO Dan Berman said the catalyst for the program stems from the companies’ desire to reward ‘the radical resourcefulness…